The terms that apply when you visit firstsafety.online or engage First Safety's training, audit and compliance platform services.
By visiting or using this website, and/or by trading with or engaging the services of First Safety in any way — including enrolling on a course, booking an audit, or subscribing to our compliance platform — you accept and agree to be bound by these Terms & Conditions and our Privacy Policy and Cookie Notice. If you do not agree with any part of these terms, please do not use this website or engage our services.
First Safety, part of the SafetyFirst Group, provides HACCP, food safety, fire safety and alcohol licensing training (online and on-site), compliance audits and inspections, and a digital compliance platform including a white-label CRM and LMS, for hospitality and food businesses in the UK and internationally.
First Safety provides training, audits, guidance and digital tools to help you meet food, fire and health & safety obligations. However, legal responsibility for compliance with food safety, fire safety, licensing and health & safety law always remains with you as the business owner or operator. Our services support and strengthen your compliance; they do not transfer, replace or guarantee it, and do not replace statutory inspections carried out by Environmental Health Officers or other regulators.
Any estimate provided through our online quote tool, by WhatsApp, by email or verbally is indicative only and does not constitute a binding offer. Course prices shown on our website are our current published rates and are correct at the time of publishing but may change; a confirmed price is provided at enrolment or booking.
Course fees are payable at enrolment unless otherwise agreed. Audit visits, consultancy and platform subscriptions may be invoiced in advance or on completion, as set out in your confirmed quote. Platform subscriptions renew annually at the rate confirmed at setup unless cancelled in line with section 9.
To deliver an accurate service, we ask that you provide correct information about your venue, staff numbers and current compliance status, ensure staff attend booked training or complete online courses within a reasonable timeframe, and provide reasonable access for on-site visits and audits.
Certificates are issued on successful completion of the relevant course or assessment. Digital certificates are typically issued within 24 hours of completion. Where a course involves a remote-invigilated exam, you must meet the exam provider's identification and conduct requirements; failure to do so may result in a failed attempt or the need to re-sit at additional cost.
All course materials, training content, HACCP templates, software and platform tools remain the property of First Safety and the SafetyFirst Group. Enrolling on a course or subscribing to the platform gives you a licence to use these materials for your own business's training and compliance purposes — it does not transfer ownership, and materials may not be resold, redistributed or used to train businesses other than your own without our written agreement.
Online course enrolments may be cancelled for a full refund before the course has been started or accessed. Once a course has been started, accessed, or a certificate issued, fees become non-refundable. On-site training, audits and consultancy visits may be rescheduled with reasonable notice; late cancellations (typically inside 48 hours) may be chargeable. Platform setup fees are non-refundable once setup work has commenced; annual renewals may be cancelled ahead of the renewal date to avoid the next year's charge.
We take reasonable care in delivering our training, audits and platform services, but to the fullest extent permitted by law, First Safety is not liable for indirect or consequential losses, including loss of profits, business opportunity, or enforcement action taken by a regulator, arising from the use of our services — noting always that compliance responsibility remains with you as set out in section 3. Nothing in these terms limits liability that cannot be excluded by law, such as liability for death or personal injury caused by negligence.
We treat information shared with us about your business, staff and compliance records as confidential and will not disclose it to third parties except where necessary to deliver the agreed services (for example, to an awarding body to issue a certificate), where required by law, or with your consent.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, regardless of the country in which the services were delivered.
We may update these terms from time to time. The "last updated" date at the top of this page shows when it was last revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
Questions about these terms can be sent to info@firstsafety.online, via WhatsApp, or by post to 7 Spring Walk, London, E1 5JA.